A database of elements taken from Australian NTIS training packages.
| Unit | Name |
| BSBADM101A | Use business equipment and resources |
| BSBADM301B | Produce texts from shorthand notes |
| BSBADM302B | Produce texts from notes |
| BSBADM303B | Produce texts from audio transcription |
| BSBADM307B | Organise schedules |
| BSBADM311A | Maintain business resources |
| BSBADM401B | Produce complex texts from shorthand notes |
| BSBADM405B | Organise meetings |
| BSBADM406B | Organise business travel |
| BSBADM407B | Administer projects |
| BSBADM409A | Coordinate business resources |
| BSBADM411A | Produce complex texts from audio transcription |
| BSBADM502B | Manage meetings |
| BSBADM503B | Plan and manage conferences |
| BSBADM504B | Plan or review administration systems |
| BSBADM506B | Manage business document design and development |
| BSBADV402B | Conduct precampaign testing |
| BSBADV403B | Monitor advertising production |
| BSBADV404B | Schedule advertisements |
| BSBADV405A | Perform media calculations |
| BSBADV406A | Buy and monitor media |
| BSBADV407A | Apply media analysis and processing tools |
| BSBADV503B | Coordinate advertising research |
| BSBADV507B | Develop a media plan |
| BSBADV509A | Create mass print media advertisements |
| BSBADV510A | Create mass electronic media advertisements |
| BSBADV511A | Evaluate and recommend advertising media options |
| BSBADV512A | Develop an advertising strategy and brief |
| BSBADV602B | Develop an advertising campaign |
| BSBADV603B | Manage advertising production |
| BSBADV604B | Execute an advertising campaign |
| BSBADV605B | Evaluate campaign effectiveness |
| BSBATSIC403B | Maintain and protect culture |
| BSBATSIC411B | Communicate with the community |
| BSBATSIC510B | Conduct a community meeting |
| BSBATSIL401B | Meet the roles and responsibilities of a Board member (1) |
| BSBATSIL408B | Manage a Board meeting |
| BSBATSIL409B | Manage time |
| BSBATSIL410B | Manage stress |
| BSBATSIL501B | Meet the roles and responsibilities of a Board member (2) |
| BSBATSIL502B | Work with the manager |
| BSBATSIL503B | Manage conflict |
| BSBATSIL508B | Be a community leader |
| BSBATSIL509B | Manage self as a Board member |
| BSBATSIM404B | Use the business plan |
| BSBATSIM405B | Monitor financial management and budgets |
| BSBATSIM407B | Plan for organisational needs |
| BSBATSIM412B | Implement a business-like approach |
| BSBATSIM415B | Contribute to a positive and culturally appropriate workplace |
| BSBATSIM505B | Control organisational finances |
| BSBATSIM506B | Develop employment policies |
| BSBATSIM507B | Establish and maintain a strategic planning cycle |
| BSBATSIM511B | Develop enterprise opportunities |
| BSBATSIM512B | Manage Board competency requirements |
| BSBATSIM513B | Oversee recruitment and induction of staff |
| BSBATSIW416B | Obtain and manage consultancy services |
| BSBATSIW417B | Select and utilise technology |
| BSBATSIW514B | Represent your organisation |
| BSBAUD402B | Participate in a quality audit |
| BSBAUD501B | Initiate a quality audit |
| BSBAUD503B | Lead a quality audit |
| BSBAUD504B | Report on a quality audit |
| BSBCCO201A | Action customer contact |
| BSBCCO202A | Conduct data collection |
| BSBCCO301A | Use multiple information systems |
| BSBCCO302A | Deploy customer service field staff |
| BSBCCO303A | Conduct a telemarketing campaign |
| BSBCCO304A | Provide sales solutions to customers |
| BSBCCO305A | Process credit applications |
| BSBCCO306A | Process complex accounts, service severance and defaults |
| BSBCCO401A | Administer customer contact telecommunications technology |
| BSBCCO402A | Gather, collate and record information |
| BSBCCO501A | Develop business continuity strategies |
| BSBCCO601A | Optimise customer contact operations |
| BSBCCO602A | Manage customer contact information |
| BSBCCO603A | Design and launch new customer contact facilities |
| BSBCCO604A | Develop and maintain a service level strategy |
| BSBCCO605A | Develop and maintain a customer contact marketing strategy |
| BSBCCO606A | Forecast and plan using customer contact traffic information analysis |
| BSBCCO607A | Manage customer contact centre staffing |
| BSBCCO608A | Manage customer contact operational costs |
| BSBCCO609A | Integrate customer contact operations within the organisation |
| BSBCMM101A | Apply basic communication skills |
| BSBCMM201A | Communicate in the workplace |
| BSBCMM301A | Process customer complaints |
| BSBCMM401A | Make a presentation |
| BSBCOM401B | Organise and monitor the operation of compliance management system |
| BSBCOM405A | Promote compliance with legislation |
| BSBCOM501B | Identify and interpret compliance requirements |
| BSBCOM503B | Develop processes for the management of breaches in compliance requirements |
| BSBCOM601B | Research compliance requirements and issues |
| BSBCOM602B | Develop and create compliance requirements |
| BSBCOM603B | Plan and establish compliance management systems |
| BSBCRT101A | Apply critical thinking techniques |
| BSBCRT301A | Develop and extend critical and creative thinking skills |
| BSBCRT401A | Articulate, present and debate ideas |
| BSBCRT402A | Collaborate in a creative process |
| BSBCRT403A | Explore the history and social impact of creativity |
| BSBCRT501A | Originate and develop concepts |
| BSBCRT601A | Research and apply concepts and theories of creativity |
| BSBCUS201A | Deliver a service to customers |
| BSBCUS301A | Deliver and monitor a service to customers |
| BSBCUS401A | Coordinate implementation of customer service strategies |
| BSBCUS402A | Address customer needs |
| BSBCUS403A | Implement customer service standards |
| BSBCUS501A | Manage quality customer service |
| BSBDES201A | Follow a design process |
| BSBDES202A | Evaluate the nature of design in a specific industry context |
| BSBDES301A | Explore the use of colour |
| BSBDES302A | Explore and apply the creative design process to 2D forms |
| BSBDES303A | Explore and apply the creative design process to 3D forms |
| BSBDES304A | Source and apply design industry knowledge |
| BSBDES401A | Generate design solutions |
| BSBDES402A | Interpret and respond to a design brief |
| BSBDES403A | Develop and extend design skills and practice |
| BSBDES501A | Implement design solutions |
| BSBDES502A | Establish, negotiate and refine a design brief |
| BSBDES601A | Manage design realisation |
| BSBDES602A | Research global design trends |
| BSBDES701A | Research and apply design theory |
| BSBDIV301A | Work effectively with diversity |
| BSBDIV601A | Develop and implement diversity policy |
| BSBDIV701A | Develop crosscultural communication and negotiation strategies |
| BSBEBU401A | Review and maintain a website |
| BSBEBU501A | Investigate and design ebusiness solutions |
| BSBEBU502A | Implement ebusiness solutions |
| BSBEDU301A | Assist with monitoring compliance in international education |
| BSBEDU302A | Assist in resolution of issues and incidents in an international education environment |
| BSBEDU303A | Assist with the provision of international education information |
| BSBEDU304A | Assist with the provision of pastoral care services to international students |
| BSBEDU305A | Assist with international education events and programs |
| BSBEDU401A | Coordinate provision of pastoral care services to international students |
| BSBEDU501A | Facilitate international education compliance |
| BSBEDU502A | Manage international education issues and incidents |
| BSBEDU504A | Manage international education and training processes |
| BSBEDU505A | Manage international client accommodation services |
| BSBEDU506A | Facilitate international education events and programs |
| BSBEDU507A | Manage transnational offshore education programs |
| BSBEDU508A | Manage international education financial and administrative processes |
| BSBEDU509A | Use information to enhance international education work role performance |
| BSBEDU701A | Investigate current trends in internationalisation of education |
| BSBEDU702A | Develop international onshore education programs and projects |
| BSBEDU703A | Establish transnational offshore education initiatives |
| BSBEDU704A | Conduct applied international education research |
| BSBEMS401B | Develop and implement business development strategies to expand client base |
| BSBEMS402B | Develop and implement strategies to source and assess candidates |
| BSBEMS403B | Develop and provide employment management services to candidates |
| BSBEMS404B | Manage the recruitment process for client organisations |
| BSBFIA302A | Process payroll |
| BSBFIA303A | Process accounts payable and receivable |
| BSBFIA304A | Maintain a general ledger |
| BSBFIA401A | Prepare financial reports |
| BSBFIA402A | Report on financial activity |
| BSBFIA501A | Report on finances related to international business |
| BSBFIM501A | Manage budgets and financial plans |
| BSBFIM502A | Manage payroll |
| BSBFIM601A | Manage finances |
| BSBFIM701A | Manage financial resources |
| BSBFLM303C | Contribute to effective workplace relationships |
| BSBFLM306C | Provide workplace information and resourcing plans |
| BSBFLM311C | Support a workplace learning environment |
| BSBFLM312B | Contribute to team effectiveness |
| BSBFRA301B | Work within a franchise |
| BSBFRA401B | Manage compliance with franchisee obligations and legislative requirements |
| BSBFRA402B | Establish a franchise |
| BSBFRA403B | Manage relationship with franchisor |
| BSBFRA404B | Manage a multiple site franchise |
| BSBFRA501B | Establish a franchise operation |
| BSBFRA502B | Manage a franchise operation |
| BSBFRA503B | Manage establishment of new sites or regions |
| BSBFRA504B | Manage relationships with franchisees |
| BSBFRA505B | Manage closure of a franchise |
| BSBGOV401A | Implement Board member responsibilities |
| BSBGOV402A | Work within organisational structure |
| BSBGOV403A | Analyse financial reports and budgets |
| BSBHRM401A | Review human resources functions |
| BSBHRM402A | Recruit, select and induct staff |
| BSBHRM403A | Support performance management process |
| BSBHRM501A | Manage human resources services |
| BSBHRM502A | Manage human resources management information systems |
| BSBHRM503A | Manage performance management systems |
| BSBHRM504A | Manage workforce planning |
| BSBHRM506A | Manage recruitment selection and induction processes |
| BSBHRM507A | Manage separation or termination |
| BSBHRM509A | Manage rehabilitation or returntowork programs |
| BSBHRM510A | Manage mediation processes |
| BSBHRM602A | Manage human resources strategic planning |
| BSBHRM604A | Manage employee relations |
| BSBIND101A | Work effectively in a contact centre environment |
| BSBIND201A | Work effectively in a business environment |
| BSBIND301A | Work effectively in an educational environment |
| BSBIND302A | Work effectively in the international education services industry |
| BSBINM201A | Process and maintain workplace information |
| BSBINM202A | Handle mail |
| BSBINM302A | Utilise a knowledge management system |
| BSBINM303A | Handle receipt and despatch of information |
| BSBINM501A | Manage an information or knowledge management system |
| BSBINM601A | Manage knowledge and information |
| BSBINN201A | Contribute to workplace innovation |
| BSBINN301A | Promote innovation in a team environment |
| BSBINN501A | Establish systems that support innovation |
| BSBINN502A | Build and sustain an innovative work environment |
| BSBINN601A | Manage organisational change |
| BSBINN801A | Lead innovative thinking and practice |
| BSBINT301B | Apply knowledge of the international trade environment to complete work |
| BSBINT302B | Apply knowledge of legislation relevant to international trade to complete work |
| BSBINT303B | Organise the importing and exporting of goods |
| BSBINT304B | Assist in the international transfer of services |
| BSBINT305B | Prepare business documents for the international trade of goods |
| BSBINT306B | Apply knowledge of international finance and insurance to complete work requirements |
| BSBINT401B | Research international business opportunities |
| BSBINT405B | Apply knowledge of import and export international conventions, laws and finance |
| BSBINT407B | Prepare business advice on export Free on Board Value |
| BSBINT408B | Prepare business advice on the taxes and duties for international trade transactions |
| BSBINT409B | Plan for international trade |
| BSBITA401A | Design databases |
| BSBITA601A | Configure and optimise customer contact technology |
| BSBITB501A | Establish and maintain a workgroup computer network |
| BSBITB701A | Implement advanced electronic technologies |
| BSBITS401A | Maintain business technology |
| BSBITU101A | Operate a personal computer |
| BSBITU102A | Develop keyboard skills |
| BSBITU201A | Produce simple word processed documents |
| BSBITU202A | Create and use spreadsheets |
| BSBITU203A | Communicate electronically |
| BSBITU301A | Create and use databases |
| BSBITU302A | Create electronic presentations |
| BSBITU303A | Design and produce text documents |
| BSBITU304A | Produce spreadsheets |
| BSBITU305A | Conduct online transactions |
| BSBITU306A | Design and produce business documents |
| BSBITU307A | Develop keyboarding speed and accuracy |
| BSBITU309A | Produce desktop published documents |
| BSBITU401A | Design and develop complex text documents |
| BSBITU402A | Develop and use complex spreadsheets |
| BSBITU404A | Produce complex desktop published documents |
| BSBLED101A | Plan skills development |
| BSBLED301A | Undertake elearning |
| BSBLED401A | Develop teams and individuals |
| BSBLED501A | Develop a workplace learning environment |
| BSBLED502A | Manage programs that promote personal effectiveness |
| BSBLED701A | Lead personal and strategic transformation |
| BSBLED702A | Lead learning strategy implementation |
| BSBLED703A | Implement improved learning practice |
| BSBLED704A | Review enterprise elearning systems and solutions implementation |
| BSBLED705A | Plan and implement a mentoring program |
| BSBLED706A | Plan and implement a coaching strategy |
| BSBLED707A | Establish career development services |
| BSBLED708A | Conduct a career development session |
| BSBLED709A | Identify and communicate trends in career development |
| BSBLED710A | Develop human capital |
| BSBLEG301A | Apply knowledge of the legal system to complete tasks |
| BSBLEG302A | Carry out search of the public record |
| BSBLEG303A | Deliver court documentation |
| BSBLEG304A | Apply the principles of confidentiality and security within the legal environment |
| BSBLEG305A | Use legal terminology in order to carry out tasks |
| BSBLEG306A | Maintain records for time and disbursements in a legal practice |
| BSBLEG308A | Assist in prioritising and planning activities in a legal practice |
| BSBLEG401A | Prepare and produce complex legal documents |
| BSBLEG403A | Maintain trust accounts |
| BSBLEG404A | Provide support in Property Law matters |
| BSBLEG405A | Provide support in Family Law matters |
| BSBLEG406A | Provide support in Criminal Law matters |
| BSBLEG407A | Provide support in Commercial Law matters |
| BSBLEG408A | Arrange documents and list exhibits for litigation support |
| BSBLEG409A | Provide nonlegal advice |
| BSBLEG410A | Interact with other parties |
| BSBLEG412A | Interpret and apply legislation |
| BSBLEG501A | Run a file |
| BSBLEG503A | Obtain information from a client |
| BSBLEG504A | Draft legally binding documents |
| BSBLEG506A | Appear in court |
| BSBLEG507A | Attend pretrial negotiations |
| BSBLEG508A | Cost complex files |
| BSBMED301B | Interpret and apply medical terminology appropriately |
| BSBMED302B | Prepare and process medical accounts |
| BSBMED303B | Maintain patient records |
| BSBMED304B | Assist in controlling stocks and supplies |
| BSBMED305B | Apply the principles of confidentiality, privacy and security within the medical environment |
| BSBMED401B | Manage patient record keeping system |
| BSBMGT401A | Show leadership in the workplace |
| BSBMGT402A | Implement operational plan |
| BSBMGT404A | Lead and facilitate offsite staff |
| BSBMGT405A | Provide personal leadership |
| BSBMGT502B | Manage people performance |
| BSBMGT516A | Facilitate continuous improvement |
| BSBMGT605B | Provide leadership across the organisation |
| BSBMGT608B | Manage innovation and continuous improvement |
| BSBMGT615A | Contribute to organisation development |
| BSBMGT616A | Develop and implement strategic plans |
| BSBMGT617A | Develop and implement a business plan |
| BSBMGT618A | Develop a contact centre business plan |
| BSBMKG401B | Profile the market |
| BSBMKG402B | Analyse consumer behaviour for specific markets |
| BSBMKG408B | Conduct market research |
| BSBMKG409A | Design direct response offers |
| BSBMKG410A | Test direct marketing activities |
| BSBMKG411A | Analyse direct marketing databases |
| BSBMKG412A | Conduct electronic marketing communications |
| BSBMKG414A | Undertake marketing activities |
| BSBMKG415A | Research international markets |
| BSBMKG501B | Identify and evaluate marketing opportunities |
| BSBMKG502B | Establish and adjust the marketing mix |
| BSBMKG506B | Plan market research |
| BSBMKG507A | Interpret market trends and developments |
| BSBMKG508A | Plan direct marketing activities |
| BSBMKG510A | Plan electronic marketing communications |
| BSBMKG511A | Analyse data from international markets |
| BSBMKG512A | Forecast international market and business needs |
| BSBMKG513A | Promote products and services to international markets |
| BSBMKG514A | Implement and monitor marketing activities |
| BSBMKG516A | Profile international markets |
| BSBMKG517A | Analyse consumer behaviour for specific international markets |
| BSBMKG603B | Manage the marketing process |
| BSBMKG605B | Evaluate international marketing opportunities |
| BSBMKG606B | Manage international marketing programs |
| BSBMKG607B | Manage market research |
| BSBMKG609A | Develop a marketing plan |
| BSBMKG610A | Develop, implement and monitor a marketing campaign |
| BSBOHS201A | Participate in OHS processes |
| BSBOHS301B | Apply knowledge of OHS legislation in the workplace |
| BSBOHS302B | Participate effectively in OHS communication and consultative processes |
| BSBOHS303B | Contribute to OHS hazard identification and risk assessment |
| BSBOHS304B | Contribute to OHS hazard control |
| BSBOHS305B | Contribute to OHS issue resolution |
| BSBOHS306B | Contribute to implementing emergency prevention activities and response procedures |
| BSBOHS307B | Participate in OHS investigations |
| BSBOHS401B | Contribute to the implementation of a systematic approach to managing OHS |
| BSBOHS402B | Contribute to the implementation of the OHS consultation process |
| BSBOHS403B | Identify hazards and assess OHS risks |
| BSBOHS404B | Contribute to the implementation of strategies to control OHS risk |
| BSBOHS405B | Contribute to the implementation of emergency procedures |
| BSBOHS406B | Use equipment to conduct workplace monitoring |
| BSBOHS408A | Assist with compliance with OHS and other relevant laws |
| BSBOHS501B | Participate in the coordination and maintenance of a systematic approach to managing OHS |
| BSBOHS502B | Participate in the management of the OHS information and data systems |
| BSBOHS503B | Assist in the design and development of OHS participative arrangements |
| BSBOHS504B | Apply principles of OHS risk management |
| BSBOHS505B | Manage hazards in the work environment |
| BSBOHS506B | Monitor and facilitate the management of hazards associated with plant |
| BSBOHS507B | Facilitate the application of principles of occupational health to control OHS risk |
| BSBOHS508B | Participate in the investigation of incidents |
| BSBOHS601B | Develop a systematic approach to managing OHS |
| BSBOHS602B | Develop OHS information and data analysis and reporting and recording processes |
| BSBOHS603B | Analyse and evaluate OHS risk |
| BSBOHS604B | Apply ergonomic principles to control OHS risk |
| BSBOHS605B | Apply occupational hygiene principles to control OHS risk |
| BSBOHS606B | Develop and implement crisis management processes |
| BSBPMG402A | Apply time management techniques |
| BSBPMG403A | Apply cost management techniques |
| BSBPMG404A | Apply quality management techniques |
| BSBPMG405A | Apply human resources management approaches |
| BSBPMG406A | Apply communications management techniques |
| BSBPMG407A | Apply risk management techniques |
| BSBPMG408A | Apply contract and procurement procedures |
| BSBPMG501A | Manage application of project integrative processes |
| BSBPMG502A | Manage project scope |
| BSBPMG503A | Manage project time |
| BSBPMG504A | Manage project costs |
| BSBPMG505A | Manage project quality |
| BSBPMG506A | Manage project human resources |
| BSBPMG507A | Manage project communications |
| BSBPMG508A | Manage project risk |
| BSBPMG509A | Manage project procurement |
| BSBPMG510A | Manage projects |
| BSBPMG601A | Direct the integration of projects |
| BSBPMG602A | Direct the scope of a project program |
| BSBPMG603A | Direct time management of a project program |
| BSBPMG604A | Direct cost management of a project program |
| BSBPMG605A | Direct quality management of a project program |
| BSBPMG606A | Direct human resources management of a project program |
| BSBPMG607A | Direct communications management of a project program |
| BSBPMG608A | Direct risk management of a project program |
| BSBPMG609A | Direct procurement and contracting for a project program |
| BSBPRO301A | Recommend products and services |
| BSBPRO401A | Develop product knowledge |
| BSBPUB401A | Develop and apply knowledge of public relations industry |
| BSBPUB402A | Develop public relations campaigns |
| BSBPUB403A | Develop public relations documents |
| BSBPUB501A | Manage the public relations publication process |
| BSBPUB502A | Develop and manage complex public relations campaigns |
| BSBPUB503A | Manage fundraising and sponsorship activities |
| BSBPUB504A | Develop and implement crisis management plans |
| BSBPUR301B | Purchase goods and services |
| BSBPUR401B | Plan purchasing |
| BSBPUR402B | Negotiate contracts |
| BSBPUR403B | Conduct international purchasing |
| BSBPUR502B | Manage supplier relationships |
| BSBPUR503B | Manage international purchasing |
| BSBPUR504B | Manage a supply chain |
| BSBREL401A | Establish networks |
| BSBREL402A | Build client relationships and business networks |
| BSBREL403A | Implement international client relationship strategies |
| BSBREL501A | Build international client relationships |
| BSBREL502A | Build international business networks |
| BSBREL701A | Develop and cultivate collaborative partnerships and relationships |
| BSBRES401A | Analyse and present research information |
| BSBRES402A | Research, locate and provide legal and other information in response to requests |
| BSBRES403A | Research legal processes |
| BSBRES501A | Perform legal research and prepare reports to meet identified needs |
| BSBRES801A | Initiate and lead applied research |
| BSBRKG301B | Control records |
| BSBRKG302B | Undertake disposal |
| BSBRKG303B | Retrieve information from records |
| BSBRKG304B | Maintain business records |
| BSBRKG401B | Review the status of a record |
| BSBRKG402B | Provide information from and about records |
| BSBRKG403B | Set up a business or records system for a small office |
| BSBRKG404A | Monitor and maintain records in an online environment |
| BSBRKG502B | Manage and monitor business or records systems |
| BSBRKG505B | Document or reconstruct a business or records system |
| BSBRKG601B | Define recordkeepingframework |
| BSBRKG603B | Prepare a functional analysis for an organisation |
| BSBRKG604B | Determine security and access rules and procedures |
| BSBRKG605B | Determine records requirements to document a function |
| BSBRKG606B | Design a records retention and disposal schedule |
| BSBRKG607B | Document and monitor the recordcreating context |
| BSBRKG608B | Plan management of records over time |
| BSBRSK501A | Manage risk |
| BSBSLS402A | Identify sales prospects |
| BSBSLS403A | Present a sales solution |
| BSBSLS404A | Secure prospect commitment |
| BSBSLS405A | Support postsale activities |
| BSBSLS406A | Selfmanage sales performance |
| BSBSLS501A | Develop a sales plan |
| BSBSLS502A | Lead and manage a sales team |
| BSBSMB201A | Identify suitability for micro business |
| BSBSMB301A | Investigate micro business opportunities |
| BSBSMB302A | Develop a micro business proposal |
| BSBSMB303A | Organise finances for the micro business |
| BSBSMB304A | Determine resource requirements for the micro business |
| BSBSMB305A | Comply with regulatory, taxation and insurance requirements for the micro business |
| BSBSMB306A | Plan a homebased business |
| BSBSMB307A | Set up information and communications technology for the micro business |
| BSBSMB401A | Establish legal and risk management requirements of small business |
| BSBSMB402A | Plan small business finances |
| BSBSMB403A | Market the small business |
| BSBSMB404A | Undertake small business planning |
| BSBSMB405A | Monitor and manage small business operations |
| BSBSMB407A | Manage a small team |
| BSBSMB408B | Manage personal, family, cultural and business obligations |
| BSBSMB409A | Build and maintain relationships with small business stakeholders |
| BSBSUS201A | Participate in environmentally sustainable work practices |
| BSBSUS301A | Implement and monitor environmentally sustainable work practices |
| BSBSUS501A | Develop workplace policy and procedures for sustainability |
| BSBWOR201A | Manage personal stress in the workplace |
| BSBWOR202A | Organise and complete daily work activities |
| BSBWOR203A | Work effectively with others |
| BSBWOR204A | Use business technology |
| BSBWOR301A | Organise personal work priorities and development |
| BSBWOR302A | Work effectively as an offsite worker |
| BSBWOR401A | Establish effective workplace relationships |
| BSBWOR402A | Promote team effectiveness |
| BSBWOR403A | Manage stress in the workplace |
| BSBWOR501A | Manage personal work priorities and professional development |
| BSBWOR502A | Ensure team effectiveness |
| BSBWRK401A | Develop and implement an organising plan |
| BSBWRK402A | Empower workers |
| BSBWRK403A | Communicate with workers |
| BSBWRK404A | Promote equality of opportunity and fair treatment for all workers |
| BSBWRK405A | Promote union values, principles and policies |
| BSBWRK406A | Participate in the bargaining process |
| BSBWRK407A | Provide advice to union members |
| BSBWRK408A | Undertake negotiations |
| BSBWRK409A | Prepare for and participate in dispute resolution |
| BSBWRK410A | Implement industrial relations procedures |
| BSBWRK501A | Develop, manage and review campaigns and projects |
| BSBWRK502A | Represent the union in key forums |
| BSBWRK503A | Coordinate case preparation and research |
| BSBWRK504A | Advocate and present cases for members |
| BSBWRK505A | Develop, implement and manage union policy |
| BSBWRK506A | Coordinate research and analysis |
| BSBWRK507A | Apply strategic unionism |
| BSBWRK508A | Manage and oversee bargaining |
| BSBWRK509A | Manage industrial relations |
| BSBWRT301A | Write simple documents |
| BSBWRT401A | Write complex documents |
| BSBWRT501A | Write persuasive copy |