A database of elements taken from Australian NTIS training packages.
| Unit | Name |
| BSX154L402 | Apply skills in scope management |
| BSX154L408 | Apply skills in risk management |
| ICAITAD045A | Produce network/communication design |
| ICAITB069B | Develop software |
| ICAITB070A | Create code for applications |
| ICAITU133A | Send and retrieve information over the Internet using browsers and email |
| ICTCC100A | Follow Occupational Health and Safety policy and procedures |
| ICTCC101A | Communicate effectively in a customer contact centre |
| ICTCC110A | Work effectively in a contact centre environment |
| ICTCC111A | Respond to inbound customer contact |
| ICTCC112A | Conduct outbound contact operations |
| ICTCC120A | Use basic computer technology |
| ICTCC121A | Use an enterprise information system |
| ICTCC130A | Provide quality customer service |
| ICTCC231A | Fulfil customer requests |
| ICTCC241A | Process sales |
| ICTCC251A | Receive and action customers fault reports |
| ICTCC252A | Resolve customer complaints |
| ICTCC260A | Process low risk credit applications |
| ICTCC261A | Process basic customer account enquiries |
| ICTCC270A | Conduct data collection |
| ICTCC300A | Organise work priorities and development |
| ICTCC301A | Manage workplace relationships in a contact centre |
| ICTCC320A | Use multiple information systems |
| ICTCC330A | Manage customer relationships |
| ICTCC331A | Deploy customer service field staff |
| ICTCC340A | Conduct a telemarketing campaign |
| ICTCC341A | Provide sales solutions to customers |
| ICTCC351A | Negotiate with customers on major faults |
| ICTCC352A | Resolve complex customer complaints |
| ICTCC360A | Process high risk credit applications |
| ICTCC361A | Process complex accounts, service severance and defaults |
| ICTCC410A | Lead operations in a contact centre |
| ICTCC411A | Monitor safety in a contact centre |
| ICTCC412A | Implement continuous improvement in a contact centre |
| ICTCC413A | Lead innovation and change in a customer contact centre |
| ICTCC420A | Administer customer contact telecommunications technology |
| ICTCC431A | Implement customer service strategies in a contact centre |
| ICTCC470A | Implement information systems in a contact centre |
| ICTCC471A | Acquire product or service knowledge |
| ICTCC472A | Gather, collate and record information |
| ICTCC473A | Analyse information |
| ICTCC480A | Provide leadership in a contact centre |
| ICTCC481A | Lead teams in a contact centre |
| ICTCC482A | Develop teams and individuals in a contact centre |
| ICTCC610A | Optimise customer contact operations |
| ICTCC611A | Manage customer contact information systems |
| ICTCC620A | Configure and optimise customer contact technology |
| ICTCC621A | Design and launch new customer contact facilities |
| ICTCC630A | Develop and maintain a service level strategy |
| ICTCC640A | Develop and maintain a customer contact marketing strategy |
| ICTCC641A | Campaign design and fulfilment |
| ICTCC670A | Forecast and plan using call traffic information analysis |
| ICTCC680A | Manage customer contact centre staffing |
| ICTCC681A | Manage customer contact operational costs |
| ICTCC682A | Develop a contact centre business plan |
| ICTCC683A | Strategic integration of customer contact operations |
| ICTCC684A | Conduct a contact centre audit |
| ICTTC001C | Identify requirements for customers telecommunications equipment |
| ICTTC002C | Prepare design drawings and specification for cable installation |
| ICTTC003C | Estimate and quote for customer equipment installation |
| ICTTC004C | Schedule and supply cabling installation |
| ICTTC005C | Install cable support systems |
| ICTTC006C | Place and secure cable |
| ICTTC008C | Terminate metallic conductor cable |
| ICTTC009C | Terminate / splice structured cabling and certify installation |
| ICTTC010C | Place, secure and terminate optical fibre cable |
| ICTTC011C | Place, secure and terminate co-axial cable |
| ICTTC012C | Install functional and protective telecommunications earthing system |
| ICTTC013C | Perform an accurate cable system test |
| ICTTC014C | Handover systems and equipment |
| ICTTC015C | Locate and identify cable system faults |
| ICTTC016C | Joint copper cable |
| ICTTC017C | Alter services to existing cable system |
| ICTTC018C | Install underground enclosures and pipe/conduit |
| ICTTC019C | Install underground cable |
| ICTTC020C | Construct aerial cable supports |
| ICTTC021C | Install aerial cable |
| ICTTC022C | Organise and monitor cabling to ensure compliance with regulatory and industry standards |
| ICTTC023C | Supervise cabling project |
| ICTTC024C | Provide high level consultancy and technical support in the CPE sector |
| ICTTC025C | Develop and deliver training associated with new and/or modified products |
| ICTTC026C | Develop and deliver technical information to all company staff |
| ICTTC027C | Develop CPE installation project plans |
| ICTTC028C | Organise resources |
| ICTTC029C | Plan the development and growth of the telecommunications network |
| ICTTC030C | Forecast service demand |
| ICTTC031C | Prepare a project brief |
| ICTTC032C | Undertake a civil site survey |
| ICTTC033C | Develop project management plan |
| ICTTC034C | Prepare a detailed design brief |
| ICTTC035C | Organise material supply |
| ICTTC036C | Undertake qualification testing of new or enhanced equipment and systems |
| ICTTC037C | Design a telecommunications project |
| ICTTC038C | Design an electronic network |
| ICTTC039C | Prepare project specifications |
| ICTTC040C | Assign a transmission path |
| ICTTC041C | Schedule resources |
| ICTTC042C | Undertake system administration |
| ICTTC043C | Undertake network traffic management |
| ICTTC044C | Co-ordinate fault rectification and restoration of service following network outages |
| ICTTC045C | Ensure that network changes are implemented as planned with minimal impact to the customer |
| ICTTC046C | Undertake network performance analysis |
| ICTTC047C | Undertake management of the Common Channel Signalling (CCS) network |
| ICTTC048C | Schedule customer premises equipment installation |
| ICTTC049C | Install customer premises systems and equipment |
| ICTTC050C | Install radio controlled customer premises equipment |
| ICTTC051C | Install PC based customer premises equipment system programs |
| ICTTC052C | Cutover new customer premises systems and equipment |
| ICTTC053C | Train customers |
| ICTTC054C | Provide infrastructure for telecommunications network equipment |
| ICTTC055C | Install an antenna/wave guide |
| ICTTC056C | Install telecommunications network equipment |
| ICTTC057C | Test cable bearers |
| ICTTC058C | Acceptance test new systems and equipment |
| ICTTC059C | Commission telecommunications network equipment |
| ICTTC060C | Integrate new systems and equipment into the telecommunications network |
| ICTTC061C | Cutover new and/or replacement network equipment |
| ICTTC062C | Build a telecommunications tower / mast |
| ICTTC064C | Haul underground cable |
| ICTTC065C | Splice optic fibre cable |
| ICTTC066C | Joint and terminate co-axial cable |
| ICTTC067C | Rearrange and cutover cable |
| ICTTC068C | Install telecommunications service to a building |
| ICTTC069C | Install network cable equipment |
| ICTTC070C | Install mobile telecommunications in motor vehicles |
| ICTTC071C | Install Pay TV set top unit |
| ICTTC072C | Effect changes to existing CPE systems and equipment |
| ICTTC073C | Cutover CPE additions, moves and changes |
| ICTTC074C | Recover customer premises equipment |
| ICTTC075C | Refurbish customer premises equipment |
| ICTTC076C | Complete equipment/software upgrades |
| ICTTC077C | Commission an electronic unit |
| ICTTC078C | Commission an electronic system |
| ICTTC079C | Schedule CPE maintenance |
| ICTTC080C | Undertake preventative maintenance of CPE systems and equipment |
| ICTTC081C | Perform tests and fault diagnosis remote from customer premises |
| ICTTC082C | Locate and rectify CPE faults on site, on a first in basis |
| ICTTC083C | Locate and rectify complex CPE system and equipment faults |
| ICTTC084C | Provide expert advice and support on very complex CPE faults |
| ICTTC085C | Monitor, analyse and action telecommunications network alarms |
| ICTTC086C | Undertake routine maintenance of the telecommunications network |
| ICTTC087C | Undertake remote repair of network faults |
| ICTTC088C | Locate and rectify network faults on a first in basis |
| ICTTC089C | Repair and replace telecommunications network hardware |
| ICTTC090C | Analyse and organise repair of complex telecommunications network faults |
| ICTTC091C | Analyse and organise repair of the most complex telecommunications network faults |
| ICTTC092C | Undertake outage management |
| ICTTC093C | Manage spare parts |
| ICTTC094C | Verify new software/hardware releases |
| ICTTC095C | Conduct radio frequency measurements |
| ICTTC096C | Conduct field tests of radio/wireless networks |
| ICTTC097C | Conduct tests on handset enhancements and international roaming agreements |
| ICTTC098C | Monitor the capacity of and recommend changes to the mobile network |
| ICTTC099C | Remotely locate and identify cable network faults |
| ICTTC100C | Locate and diagnose cable faults |
| ICTTC101C | Locate and diagnose electronic faults |
| ICTTC102C | Repair electronic faults |
| ICTTC103C | Maintain cable network |
| ICTTC104C | Maintain an electronic system |
| ICTTC105C | Locate and rectify mobile communication faults, on a first in basis |
| ICTTC106C | Locate and rectify Pay TV set top unit faults |
| ICTTC126C | Complete all administrative work associated with CPE activity |
| ICTTC127C | Supervise worksite activities |
| ICTTC130B | Prepare site for support installation |
| ICTTC131B | Install an above ground equipment enclosure |
| ICTTC132B | Erect cable supports |
| ICTTC133B | Construct underground telecommunications infrastructure |
| ICTTC134B | Fix aerial cable |
| ICTTC135B | Joint metallic cable |
| ICTTC136B | Install, maintain and modify customer premises communications cabling: ACA Restricted Rule |
| ICTTC137B | Install, maintain and modify customer premises communications cabling: ACA Open Rule |
| ICTTC138A | Install, maintain and modify customer premises communications cabling: ACA Lift Rule |
| ICTTC140A | Use hand and power tools |
| ICTTC141A | Work effectively in a telecommunications technology team |
| ICTTC142A | Use photonics devices |
| ICTTC143A | Integrate specialised photonics devices into telecommunications systems |
| ICTTC144A | Use a virtual instrument |
| ICTTC145A | Perform photonics device laboratory techniques |
| ICTTC146A | Test and manipulate WDM devices and systems |
| ICTTC147A | Administer a data communications network (LAN or WAN) |
| ICTTC148A | Test and measure mobile phone equipment performance |
| ICTTC149A | Apply Knowledge of Access Network Architecture and Core Components |
| ICTTC150A | Apply knowledge of the internal and external influences |
| ICTTC151A | Plan the Access Network |
| ICTTC152A | Brief the project |
| ICTTC153A | Work safely near power infrastructure |